Dell XPS 13 is the best windows laptop that you can buy, this is what every review said when it was launched. Still, you google the best laptop and you are bound to see this laptop in almost every list on the net. But the reality is different. Reviews don’t give you the real picture. In fact, most of the reviewers, claiming to be tech guru, just read out the spec sheet and do the comparison.
Dell XPS 13 range is marred with numerous problems right from the first edition to the latest model. I have written about the keyboard problem, the wifi problem, the sound card problem and what not. The sad part is that the solution provided by Dell is to replace the keyboard, or the motherboard if your device is in the warranty. But the warranty is only for a year. Recently, I struggled with my laptop when it display just went blank. The external monitor worked very well but not the inbuilt monitor. The online forums suggested many fixes: update the graphics driver, fresh installation, removing the battery, motherboard replacement.. .
Well, nothing worked perfectly other than the motherboard replacement, and that costs 200-400 USD. Forget about the solution, Dell guys are not able to figure out the problem. I found out a very low cost and effective solution if you are out of warranty and do not want to invest in a new motherboard. Get your motherboard completely cleaned, in fact, washed. You should not try to do it yourself but get a laptop technicians to do that. This solves the problem perfectly.
The compulsion of my professional environment often forces me to resort to Windows operating system. Especially for those spreadsheets and Microsoft Exchange requirements, when MacOS or Linux are still not up there. I use Macbook Pro as my primary machine but I wanted to get an ultrabook which I could use for travel and for those tasks when I need a Windows based machine.
A quick research on the available options and their specs made it clear that Dell XPS 13 with its infinity display and Lenovo Thinkpad Cabon X1 were the two top machines with good computing power, battery life and portability. I went in favor of Dell XPS 13 as it offered a display with mind-blowing resolution and form factor (smallest 13 inch machine). I chose the top-end version with i7 processor and touch screen display.
It was a costly purchase and I was expecting a great experience with the machine, which is essential for my sanity as my tolerance level with a few things is absolutely pathetic. And, I am really finicky about my gadgets. Unfortunately, there was a horrible experience waiting for me.
No doubt the machine is a gorgeous and powerful piece of technology from DELL but there is a big problem with this machine. The keyboard has a double typing problem. I started spotting double/triple typed characters while typing and sometime a random sequence of intended characters. First, I thought that I might be typing fast or not able to adjust to the keyboard. I changed keyboard settings to make sure that there is enough time between repeat of characters. Nothing worked.
A quick check online highlighted that the double typing is a major problem with this flagship DELL machine. Many people have faced the problem and it seemed that there was no solution from DELL. I made a complaint to DELL support and got really nice after sale-service support from them. They replaced my keyboard but it did not solve my problem. The only thing seems to work was downgrading of the BIOS from Vers 5 to Vers 0. It is strange as Vers 5 was to fix the double typing error but it aggravated it. Once I upgraded to Vers 5, it was impossible to work on the machine. I downgraded the BIOS again and made a complain.
This time, DELL support changed my motherboard, keyboard processing unit and keyboard. I tested the machine and realized that I did not spot double typed characters in my brief test in front of the service engineer. But soon I started spotting the double typing characters. Although, less frequently than earlier. I checked the BIOS it was set to Ver 0. I upgraded the BIOS and realized that it again aggravated the problem. I downgraded the BIOS and gave up on the machine. I can still do work on it but it has taken my confidence out of my typing. I do touch typing and pretty confident of my typing accuracy but with this machine I have to make sure that there are no typos.
Coming back to BIOS ver 0, this version of BIOS gives the better experience with the keyboard but it has other problems such as noisy laptop fan and laptop heating. I am waiting for DELL to upgrade the BIOS or accept that DELL XPS 13 has this problem and takes corrective measures.