Santosh

While Google might have pulled off all its magic to design their best possible consumer device, Google Pixel 3 but I would not recommend this phone for any Indian buyer. Their customer service is just pathetic.

I got Pixel 3XL on the day of its launch as my secondary device. Yes, Pixel or any android phone has a long way to go before it makes me switch completely from iPhone. The camera and the joy of using pure Android were two main reasons why I bought the phone. I had some manufacturing issue with my Original Pixel but luckily this was not having any manufacturing problem but I got some other problems.

The glass back panel is super fragile and all it took was one drop to get shattered. It got multiple cracks on its back cover, luckily there was a screen guard on my phone so display was not affected. I reached out to customer care and as I expected the back cover replacement was not part of the warranty; the cost of back cover replacement was approximately INR 4800. And, there was no way to get this done in Delhi. The device was to be sent back to Mumbai (the only repair centre in India) and it was expected to take 7 working days.

I place the order and it forget about 7 days it is more than 2 weeks and I am still waiting for the device. Had it been an iPhone, it would have been a complete different experience. Google has a service partnership with B2X.com which provide customer care support to several brands in much better way than Google has negotiated it for its Pixel phone.

If Google has to really make a dent in premier smart phone market they have to not only make a good product but ensure that overall experience they provide for the customer is a great one.